Frequently asked
questions

Everything you need to know about ordering apparel, promotional products and design work from Lightbeam. Can’t find your answer? Contact us.

No minimums · A proof on every order · Most orders ready in 7 to 10 business days

Ordering and minimums

We have no minimums on any service. Orders under 48 pieces carry a one-time setup or digitizing fee.
Yes. Mix sizes freely within a style. Sizes 2XL and up carry an upcharge set by the garment maker: t-shirts +$2 (2XL), +$3 (3XL), +$4 (4XL); sweatshirts and hoodies +$5 (2XL) and +$6 (3XL to 5XL).
We keep many blanks in stock at the shop so you can see and feel them before you order. We also put together sample boxes showing our embroidery, screen print, DTF, hats, laser engraving, drinkware, print and signs.
Sometimes, but we usually prefer to source them. We know how our garments run on our machines, and we can’t replace customer-supplied items damaged in production.
No. We do not print copyrighted or trademarked names, logos or characters that belong to someone else, with no exceptions. If it’s your own business logo, you’re all set.

Vector files are best: AI, EPS, PDF or SVG. If you only have a PNG or JPG, send the largest one you have and we’ll tell you if it will work.
Yes. Design work is $55 per hour, quoted before we start.
Orders under 48 pieces carry a one-time setup or digitizing fee. Repeat orders of the same design don’t pay it again.
If you pay for full design files, the artwork is yours on completion. Otherwise you receive the production setup files we used, and we keep the design on file for your reorders.
Yes. Every order gets a digital proof showing the approximate size and placement of your design, plus its colors. Production starts only after you approve it, so please check spelling and colors carefully.

Most orders ship or are ready for pickup in 7 to 10 business days. Around the holidays, plan on 10 to 14 business days.
When your proof is approved and we have payment or a purchase order number.
Sometimes. Rush depends on our production schedule and isn’t available at all times, so contact us to confirm before you order. When we can offer it:
3 business days: +50%
2 business days: +80%
1 business day: +100%

Check your order when you receive it and tell us within 3 business days. If we made the mistake (wrong item, a misprint, a defect, or something that doesn’t match your approved proof), we’ll reprint it at no charge or refund those pieces.
Because every item is made to your order, decorated items can’t be returned for size, color or change of mind. Errors in a proof you approved, such as a misspelling, are not covered.
Yes, with a full refund, up until we order your blanks. After that, cancelling costs the price of the materials already bought. Once decorating starts, the order can’t be cancelled.

Visa, Mastercard, American Express, Discover and ACH bank transfer.
Payment in full is due when you approve your proof, before we order materials. That’s standard for custom work, since every piece is made just for you.
Yes, for approved large repeat accounts. Ask us about a wholesale account.
Ohio sales tax applies unless you’re tax exempt. Schools, nonprofits and resellers can send us their exemption certificate to keep on file.

Yes. We build a store with your approved items so your people order directly. Store orders are collected and produced in batches, usually 7 to 15 days from order to delivery, and longer in November and December.